Shipping Policy

International Shipping & Delivery Information at elycura

At elycura, we aim to make international shipping information easy to understand before and after you place an order. Once payment has been confirmed, your purchase moves into fulfillment before being transferred to an appropriate delivery carrier. Tracking details may be provided when available for the chosen service and destination. Qualifying purchases may also receive Free Shipping when the required order value is reached. The sections below explain processing times, estimated delivery periods, shipping costs, tracking, customs responsibilities, delivery issues, and related shipping conditions.

1. Fulfillment and Order Preparation

After payment has been successfully confirmed, an order proceeds to fulfillment. Purchases are typically reviewed, prepared, and packaged within 3-5 business days before being transferred to the applicable shipping carrier. This preparation period allows order information to be checked and the parcel to be made ready for transportation.

Once an order leaves the fulfillment facility, a dispatch confirmation may be sent to the email address provided with the purchase.

Standard order preparation generally takes place on business days from Monday to Friday, excluding relevant public holidays.
Seasonal demand, sales campaigns, promotional periods, holidays, or exceptionally high order volumes can occasionally extend normal processing times.
Orders submitted outside regular fulfillment hours will generally begin processing on the next available business day.

2. Estimated International Delivery Times

elycura ships eligible purchases to supported destinations worldwide. Actual delivery times vary based on the destination country, carrier schedules, postal networks, customs procedures, transportation conditions, weather, and other circumstances that may affect a parcel after dispatch.

Typical Delivery Estimate: Most international parcels are expected to arrive approximately 14-21 business days after they have been dispatched.

Some shipments may require additional transit time because of customs inspections, local holidays, adverse weather, transportation disruptions, carrier delays, or other events outside normal delivery operations. Tracking records may also pause temporarily while a parcel travels between carrier facilities or international checkpoints.

3. Shipping Fees and Free Delivery

Any applicable delivery charge will be displayed at checkout before the order is paid for and confirmed. Purchases that satisfy the qualifying order amount shown on our website may automatically become eligible for Free Shipping.

Shipping prices can vary according to the destination, available delivery method, parcel characteristics, and other order-specific factors displayed during checkout.
Free shipping is applied automatically to qualifying orders once the required purchase value displayed on elycuras.com has been satisfied.
Any delivery fee payable by the customer will be presented before payment is completed and the order is submitted.
If a full refund is approved and the original delivery charge qualifies for reimbursement under our refund terms, the eligible shipping amount will be included with the applicable refund.

4. Tracking Your Shipment

When tracking is supported by the applicable carrier and destination, shipment information may become available after the parcel has entered transit. Customers can review available delivery updates through our Track Your Order page using the relevant order information. Where supported, a tracking reference may also be provided in the dispatch confirmation email.

5. Customs, Import Duties and Destination Charges

International deliveries may be subject to import duties, local taxes, customs processing fees, brokerage charges, or other assessments imposed by authorities or service providers in the destination country. Unless expressly included during checkout, these amounts are separate from the product cost and standard shipping fees charged by elycura.

The recipient is responsible for any customs duties, import taxes, clearance expenses, or other destination-specific charges that may apply.
If a parcel is refused or returned because applicable customs or import charges were not paid, any refund consideration will take place after the carrier has established the shipment’s final status.
Customs examinations, border controls, and clearance procedures may add extra time to the estimated delivery period.

6. Delivery Delays, Lost Parcels and Transit Damage

Once a parcel has been accepted into the carrier’s network, transportation, tracking scans, route handling, and final delivery are managed by the relevant shipping provider. If a shipping concern occurs while an order is in transit, elycura may review the available carrier information and determine suitable next steps based on the confirmed status of the shipment.

If tracking shows that a parcel was delivered but you cannot locate it, review entrances, mailbox areas, designated delivery locations, nearby addresses, and ask other members of your household who may have received it.
A shipment believed to be missing may require investigation by the carrier before its final status can be confirmed and any available resolution can be considered.
If an item is received with shipping-related damage, retain the product, outer packaging, protective materials, and shipping labels, and take clear photographs documenting the condition of both the merchandise and parcel.

7. Providing Correct Delivery Details

Customers should carefully verify all shipping information before completing checkout, including the recipient’s name, street address, apartment or unit number, city, state or region, postal code, destination country, and telephone number. elycura cannot guarantee successful delivery when information entered with an order is inaccurate, incomplete, outdated, or otherwise unsuitable for shipment.

If you notice an error in your shipping information after submitting an order, contact customer support promptly while the purchase is still being prepared.
Changes to a delivery address may no longer be possible after an order has been dispatched or entered the carrier’s shipping network.

8. Returned and Undeliverable Packages

Shipments returned because delivery could not be completed, the recipient refused acceptance, customs charges were left unpaid, or incorrect delivery information was supplied will be reviewed after the carrier has confirmed the parcel’s final disposition.

Possible Reshipment: If practical and available, a replacement shipment may be arranged after valid and complete delivery information has been confirmed.
Refund Evaluation: Eligibility for a refund and the amount that may be reimbursed will be determined in accordance with our refund policy and the verified reason the parcel was returned.

9. Shipping and Delivery Assistance

For help with order fulfillment, parcel tracking, delivery status, or corrections to shipping details, contact elycura through our Contact Us page and include the relevant order information.